1. Introduction

These terms and conditions ("Terms") govern your use of the website located at liverpoolwindowcleaning.online (the "Website") and all related services provided by LIVERPOOL WINDOW CLEANING SERVICES LTD ("we", "us", "our").

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Website.

These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Definitions

"Company" means LIVERPOOL WINDOW CLEANING SERVICES LTD, a company registered in England and Wales with company number [COMPANY NUMBER], whose registered office is at 64 Mill Lane, West Derby, Liverpool, L12 7JB.

"Services" means window cleaning services and sale of professional window cleaning equipment provided by the Company.

"Customer" means any person or entity that books Services or purchases products from the Company.

"Contract" means the agreement between the Company and the Customer for the provision of Services or sale of products.

3. Services

3.1 Service Description

We provide professional window cleaning services for residential and commercial properties. Details of our services are available on our Website.

3.2 Booking Process

To book a service, you must provide accurate information including property address, contact details, and service requirements. We reserve the right to decline any booking at our discretion.

3.3 Pricing

All prices quoted are in GBP (£) and include VAT where applicable. Prices are subject to change without notice. We will confirm the final price before commencing work.

3.4 Access Requirements

You must ensure safe and reasonable access to all windows requiring cleaning. We are not responsible for damage caused by unsafe access conditions beyond our control.

3.5 Weather Conditions

We reserve the right to postpone services due to adverse weather conditions that would make the work unsafe or compromise quality. We will reschedule at the earliest opportunity.

4. Equipment Sales

4.1 Product Information

We strive to ensure all product descriptions and images on our Website are accurate. However, we do not warrant that product descriptions or other content are error-free.

4.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept payment via credit/debit cards and other payment methods as specified on our Website.

4.3 Delivery

We offer free delivery for orders over £30 within mainland UK. Standard delivery charges apply to orders under £30. Delivery times are estimates and not guaranteed.

4.4 Returns Policy

You have 14 days from receipt of goods to return unused items in original packaging for a full refund. Return shipping costs are your responsibility unless the item is faulty.

5. Payment Terms

Payment for services is due upon completion unless otherwise agreed in writing. For commercial contracts, payment terms of 14 days from invoice date may apply.

We reserve the right to charge interest on overdue payments at the rate of 8% above the Bank of England base rate.

Cancellation fees may apply for bookings cancelled less than 24 hours before the scheduled service time.

6. Liability

We carry public liability insurance up to £5,000,000. However, our liability for any claim arising from our services shall be limited to the value of the service provided.

We are not liable for:

• Damage to windows or frames that existed prior to our service
• Damage caused by structural issues beyond our control
• Indirect or consequential losses
• Failure to meet aesthetic expectations where work has been performed to industry standards

We will repair or replace any damage directly caused by our negligence during the provision of services.

7. Customer Responsibilities

You agree to:

• Provide safe access to all windows requiring cleaning
• Ensure pets are secured during our visit
• Inform us of any security systems that may affect our access
• Make payment promptly in accordance with these Terms
• Provide accurate information when booking services

8. Cancellation Policy

You may cancel a booking without charge if you provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted price.

We reserve the right to cancel bookings with reasonable notice. In such cases, you will receive a full refund of any amounts paid.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of LIVERPOOL WINDOW CLEANING SERVICES LTD and is protected by UK and international copyright laws.

You may not reproduce, distribute, or create derivative works from any content on this Website without our express written permission.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to amend these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the revised Terms.

12. Contact Information