Delivery & Returns

Your complete guide to shipping, delivery times, and our returns policy

📦 Delivery Information

We offer fast and reliable delivery across the UK for all window cleaning equipment orders.

Free Delivery

Orders over £30 qualify for free standard delivery across mainland UK.

Standard Delivery

£4.99 for orders under £30. Delivered within 2-3 working days.

Express Delivery

£9.99 for next working day delivery (orders placed before 2pm).

⚠️ Please note: Due to the size and weight of some equipment (e.g., water tanks, poles), delivery times may vary. We will contact you to confirm delivery details for large items.

🔄 Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return items within 14 days of receipt.

✅ Items We Accept for Return:

❌ Items We Cannot Accept:

💡 How to Return: Contact us at info@liverpoolwindowcleaning.online with your order number and reason for return. We'll provide a returns label and instructions. Return shipping costs are your responsibility unless the item is faulty.

🔧 Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery:

We will arrange a free collection and replacement or full refund at our expense.

❓ Frequently Asked Questions

How do I track my order?

You'll receive an email with tracking information once your order has been dispatched. You can also log into your account (if registered) to view order status.

Can I change my delivery address after ordering?

Yes, if your order hasn't been dispatched yet. Contact us immediately at +44 7476 655414 or info@liverpoolwindowcleaning.online.

What happens if I'm not home for delivery?

The courier will leave a card with instructions to rearrange delivery or collect from a local depot. Most couriers allow you to specify delivery instructions during checkout.